Refunds and cancellations

Free invitations

Free invitations cost nothing, so there is nothing to refund.

Cancelling an order

An order you start at checkout is only a request to pay. If you don't pay, you don't need to do anything: unpaid orders are cancelled automatically after 24 hours.

Refunds for premium invitations

• Before you publish: if we have confirmed your payment but you haven't published the invitation yet, you can ask for a full refund within 7 days of paying.
• After you publish: the invitation has been delivered to you, so the payment isn't refundable, except as below.
• If we fail to deliver: if your paid invitation can't be published or stops working because of a fault on our side that we can't fix, we refund you in full.
• Mistakes in paying: if you paid twice, or paid more than the amount shown, we refund the extra. If we couldn't match your payment, send us the UTR and we will either confirm it or refund it.

How to ask

Email support@welcomeinvitation.me with your order code (it starts with INV-) and the UTR from your UPI app. We reply within 2 working days.

How refunds are paid

Refunds go back by UPI to the account that paid, within 7 working days of our approving the refund. When a refund is made, the premium features of that invitation end and it becomes a draft again.